Palmetto Mutual Privacy Policy

Effective Date: [07/03/2025]
Business Name: DMI, LLC (DBA: Palmetto Mutual)
Mailing Address: 4016 River Oaks Dr., Ste 6 PMB 133, Myrtle Beach, SC 29579
Contact Email: palmettomutual@gmail.com
Contact Phone: 843-220-1772
Website: www.palmettomutual.com

1. Information We Collect

We collect personally identifiable information (“PII”) from users through lead forms, website inquiries, reply cards, and digital advertisements. This includes:

  • Full name
  • Phone number
  • Zip code
  • Date of birth
  • Other information voluntarily submitted through insurance-related forms

We may also collect browsing data via analytics tools and tracking pixels (e.g., IP address, time on site, referring links).

2. How We Collect Information

Information is collected through:

  • Website forms on www.palmettomutual.com
  • Reply cards submitted by mail
  • Facebook or digital ad lead forms
  • Secure HIPAA-compliant forms embedded within DFY CRM
  • Google Analytics and Facebook Pixel tracking

All information is collected with consent.

3. How We Use Your Information

Your information is used to:

  • Contact you regarding insurance-related services and products
  • Schedule appointments
  • Respond to your inquiries
  • Deliver quotes and plan comparisons
  • Provide customer service
  • Send SMS/email follow-ups, reminders, and birthday greetings
  • Track and optimize advertising performance (via analytics and retargeting pixels)

All communication complies with TCPA, CAN-SPAM, HIPAA, and applicable marketing laws.

4. Text Messaging and SMS Consent

By submitting your information on this site or through a third-party lead form, you consent to receive SMS text messages from Palmetto Mutual, a DMI, LLC entity. These messages may include appointment confirmations, insurance updates, and service reminders.

  • Message frequency varies
  • Standard message and data rates may apply
  • To opt-out, reply STOP to any message
  • To get help, reply HELP or call 843-220-1772

SMS opt-in is always voluntary and revocable.

5. Data Security

All collected data is stored securely and may be accessed only by authorized personnel.
DFY CRM, our third-party platform, is HIPAA-compliant and safeguards health-related data using industry-standard encryption, access controls, and secure data handling practices.

6. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with any outside companies for marketing purposes.
Your data is only accessed or shared within DMI, LLC and its directly controlled business operations.

7. User Rights

If you reside in certain states or jurisdictions (such as California or the EU), you may have additional rights to:

  • Request access to your data
  • Request deletion of your data
  • Request updates or corrections

To request access or removal of your data, email us at palmettomutual@gmail.com or call 843-220-1772.

8. Cookies and Tracking

Our website uses cookies, Google Analytics, and the Facebook Pixel to improve performance and measure marketing results. You can disable cookies through your browser settings.

9. Children’s Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect data from minors without consent of a legal guardian.

10. Policy Updates

This privacy policy may be updated periodically. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this policy, or how we handle your information, contact us at:
Email: palmettomutual@gmail.com
Phone: 843-220-1772
Mailing Address:
4016 River Oaks Dr., Ste 6 PMB 133
Myrtle Beach, SC 29579